Privacy Policy

Last updated: January 2025 · Telexico Communications Ltd

1. Who We Are

TelexicoSMS is operated by Telexico Communications Ltd, 64 Chapel Ash, Wolverhampton, WV3 0TY. We are the data controller for personal data we collect from you when you use our platform.

For questions about this policy, contact us at privacy@telexico.com.

2. Data We Collect

2.1 Account Data

When you register, we collect your name, email address, phone number, business name, and billing information.

2.2 Usage Data

We collect information about how you use TelexicoSMS including campaign data, message content, send times, and delivery statistics.

2.3 Contact Data You Upload

When you upload CSV files or contact lists, you are providing us with personal data about your customers. You are the data controller for this data; we act as your data processor.

2.4 Technical Data

We automatically collect IP addresses, browser type, device information, and cookies when you use our platform.

3. How We Use Your Data

We use your personal data to:

• Provide and maintain the TelexicoSMS service
• Process your SMS campaigns and payments
• Send you service-related communications
• Improve our platform and develop new features
• Comply with legal obligations
• Prevent fraud and abuse

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract performance: to provide the services you have signed up for
• Legitimate interests: to improve our services and prevent fraud
• Legal obligation: to comply with applicable laws
• Consent: where you have provided explicit consent

5. Your Contact Data (Data Processor Role)

When you upload contact data to TelexicoSMS, we process it only on your instructions and for the purposes you specify. We do not use your customer contact data for our own marketing purposes. We maintain appropriate technical and organisational security measures to protect this data.

You are responsible for ensuring you have a lawful basis to send SMS messages to your contacts and that their data has been collected lawfully.

6. Data Sharing

We do not sell your personal data. We may share data with:

• SMS network providers to deliver your messages
• Payment processors to handle billing
• Cloud hosting providers (data stored in the UK/EEA)
• Legal authorities when required by law

7. Data Retention

We retain your account data for as long as your account is active. Campaign data is retained for 24 months. Contact data you upload is retained until you delete it or close your account. We may retain certain data longer where required by law.

8. Your Rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Correct inaccurate personal data
• Request deletion of your personal data
• Object to or restrict processing
• Data portability
• Withdraw consent at any time

To exercise your rights, contact us at privacy@telexico.com. You also have the right to lodge a complaint with the ICO at ico.org.uk.

9. Cookies

We use essential cookies to operate the platform and analytics cookies to understand usage. You can control cookies through your browser settings, though this may affect platform functionality.

10. Security

We implement appropriate technical and organisational measures to protect your personal data including encryption, access controls, and regular security assessments.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through the platform. The date at the top of this page shows when it was last updated.

12. Contact

For privacy-related queries: privacy@telexico.com
Telexico Communications Ltd, 64 Chapel Ash, Wolverhampton, WV3 0TY